ExpeRHience Trainer

Summary of Position:

Plans, coordinates, and directs training and employee development programs for Robinson Hill by performing the following duties and responsibilities:

 

Job Title

ExpeRHience Trainer

Department:

Human Resources

Reports to:

Director of Human Resources

Supervises:

FLSA Status:

Exempt, Full-Time

Click Here to Apply Now!

Principal Duties and Responsibilities:

  • Plans and conducts new employee orientation to foster positive attitude toward company goals.
  • Trains General Managers and Shift Leads in effective techniques for training, such as new employees’ on-boarding, on-the-job training, sales techniques, health and safety practices, management development, and adaptations to changes in policies, procedures, and technologies.
  • Participate in evaluation and monitoring of success of training; follow-up to ensure training objectives are met.
  • Ensure that on boarding is effective and consistent and that all new management onboarding practices and tools are being utilized and evaluated for effectiveness.
  • Identifies and creates a leadership development program to ensure all management and potential management have the necessary skills to succeed.
  • Develops, maintains and updates on-boarding materials.
  • Coordinates and delivers management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
  • Verify safety procedures are being met and conduct periodic observation at each location.
  • Augment existing safety policies with new policies when appropriate.
  • Investigates accidents and prepares reports for insurance carrier.
  • Maintain OSHA logs, report logs ensuring compliance with government agency.

Technical Requirements – Education, Areas of Knowledge and Experience:

  • An experienced leader and trainer with 5 years’ experience in the training industry.
  • Experience in hospitality is strongly preferred.
  • Bachelor’s degree.
  • Good educator who is trustworthy and willing to share information and serve as a mentor.
  • An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Organized and self-directed individual who has “political savvy” and is a team player.
  • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent oral and written communication skills.
  • Must be proficient in latest business office software.
  • Ability to read, analyze, and interpret complex documents.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to comprehend and apply principles of advanced calculus, modern algebra, and advanced statistical theory.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables..

Working Conditions/Physical Requirements of the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
  • The employee is frequently required to use hands to finger, handle, or feel.
  • The employee is occasionally required to stand and walk.
  • The noise level in the work environment is usually moderate.

The above is not intended to be an all-inclusive list of the duties and responsibilities for this job, nor is it intended to be an exhaustive list of the skills and abilities required to do the job. Rather, it is intended to describe the general nature of the job. Employees may, from time to time and on an as-needed basis, be required to perform duties outside of the responsibilities listed here.

Robinson Hill Culture Competencies:

Robinson Hill is a group of caring professionals committed to the common goal of creating “WOW” expeRHiences – for our guests and for each other – through our hard work and commitment to excellence. We can achieve this by living our values, leading with our values, and caring for our values.

Respect

  • We respect each other.
  • We respect our customers.
  • We do not put ourselves above people: we are all equals.
Leadership

  • We lead by example.
  • We use best practices, always.
  • Integrity is key: we say what we do, we do what we say.
Accountability

  • We set high standards and then meet – or exceed- them.
  • If we fall short, we acknowledge our mistake immediately.
  • We never blame others for our mistakes.
  • We strive to always be better than others expect.
  • We are on time.
Resourcefulness

  • We allocate our time carefully.
  • We allocate our energy carefully.
  • We seek solutions.
  • We resolve problems quickly.
Hard Work

  • We never shirk or shy away from work.
  • Hard work energizes us.
  • We are proud of giving our all.
  • We know that hard work is noticed and appreciated.
Sense of Urgency

  • Customer satisfaction is top of mind.
  • We know many customers are in a hurry.
  • We work quickly and efficiently.
Engagement

  • We are present, not distracted.
  • We are friendly and pleasant.
  • We put our private issues behind us at work.
  • We interact with sincerity.
  • We are actively involved in our work.
Community

  • We contribute to our community whenever we can.
  • We volunteer.
  • We are good neighbors and citizens.