General Manager

At Robinson Hill, we find joy in making a difference in peoples’ lives by seeking to be outstanding in everything we do through our operations, our people, and our commitment to excellent food. We love people. We love food. We love smiles.

We manage and operate award-winning food and beverage and news and gift concessions in travelers’ hubs across the county. We extend from Chicago’s Navy Pier and Midway National Airport Reagan National, and Chicago’s O’Hare International Airports. Our goal is to elevate the dining and retail experience of travelers everywhere by improving communities, building lasting relationships, and acting with drive and ingenuity every day.

We raise the bar with top brands, great food, and most importantly, a relentless focus on customer satisfaction. We’re a small business with big dreams and outstanding performance.

We are seeking a General Manager who has the attributes that will make our company one of the best in the hospitality industry. Qualified individuals should possess a Rock Star attitude, be dedicated to excellence and demonstrate commitment and dedication to the highest quality standards and making the customer expeRHience the best it can be.

ESSENTIAL FUNCTIONS

The General Manager is responsible for providing our customers with Robinson Hill’s “delighting guests, one experience at a time” service. This exceptional experience effort is combined with meeting or exceeding budgets for Sales, Cost of Goods (COG), Cost of Labor (COL) and Manager Controllables. The General Manager will lead his/her Team to create a culture in their restaurant that fosters team development and projects the values of the company with the ultimate responsibility of safeguarding the financial success of Robinson Hill operations.

Responsibilities include:

  • Operate the restaurant to RH’s standards for Food Quality, Guest Service and Cleanliness & Organization.
  • Orders food and beverage effectively and accurately to guarantee stock on hand while minimizing waste/excess produc
  • Receives product according to procedures, handling any returns and communicating price or quality issues to the vendor.
  • Works directly with outside facilities vendors to ensure all equipment is operating to standard.
  • Conducts accurate and timely inventory. Maintains an overall inventory awarenes
  • Ensures RH’s food safety and workplace safety standards are practiced
  • Effectively constructs weekly schedules and daily deployment to meet budgeted labor targets and business flow.
  • Trains and develops Managers and Team Members.
  • Implements and executes the Robinson Hill Dream Team program.
  • Performs coaching by conducting quarterly 1-on-1s with all Managers and Assistant Managers.
  • Creates a positive teamwork environment by promoting high morale and encouraging Team involvement.
  • Manages and attains all sales and financial targets for food, labor and controllable costs.
  • Handles customer comments and complaints.

REQUIREMENTS:

  • Read, write and communicate effectively in English.
  • Be physically able to work a 10-12 hour day while on your feet.
  • Climbing, reaching, walking, sitting, grasping, repetitive motions, visual acuity, hearing, and a great deal of smilin
  • Able to bend and lift up to 50 lbs multiple times throughout a shift.
  • Represent the Brand by maintaining a professional appearanc
  • Availability for intermittent trave
  • Pass required background check and drug test.
  • Availability in the early mornings, weekends and holidays.

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree in Business or related discipline preferred
  • Previous restaurant experience of at least 2 years at the GM Level.
  • Minimum of four years multi-unit restaurant experience and/or airport concession management experience.
  • Strong POS and POS analytic experience

He/She should provide an experience that counts by:

  • CARE, which means having Courage – Accountability – Respect – Excellence
  • Taking initiative
  • Seeking to be outstanding and making a difference
  • Caring about people and demonstrating great customer service
  • Taking pride in the job
  • Being solutions-focused, creative and perceptive
  • Being an inspiration to the team
  • Exhibiting dedication and loyalty to the company and the position
  • Being kind, warm and quick to smile

Click Here to Apply Now!