Director of Human Resources

Summary of Position:

Develops policy and directs and coordinates human resources activities, such as employment, compensation, employee relations, benefits, and other employee services by performing the following duties and responsibilities:


Job Title

Director of Human Resources


Human Resources

Reports to:



Human Resources Department

FLSA Status:

Exempt, Full-Time

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Principal Duties and Responsibilities:

HR Management:

  • Develops and implements human resources policies to meet company needs and comply with state and federal laws.
  • Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
  • Develops human resources budget.
  • Prepares personnel forecast to project employment needs.
  • Leads the development and implementation of company succession planning program.
  • Represents organization at personnel-related hearings and conduct investigations into unwanted behavior.
  • Consults legal counsel as needed to ensure that policies comply with federal and state law.
  • Develops and maintains a human resources system that meets management information needs.

Salary Administration:

  • Analyzes wage and salary reports and data within labor market to determine competitive compensation plan for restaurant and corporate employees..
  • Administers salary administration program to ensure compliance and equity within organization.

HR Information System:

  • Creates and maintains personnel records, including I-9 forms, ensuring proper documentation exists.
  • Responds to outside requests for employee documentation.
  • Responsible for updating employee personnel files to document personnel actions and to provide information for payroll and other uses.
  • Oversees the analysis, maintenance, and communication of records required by law or local governing bodies.

Benefits Administration:

  • Keeps records and administers benefits plans participation such as insurance and pension plan, vacation and sick leave and leaves of absence; personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
  • Answers basic employee questions regarding coverage and transactions.
  • Works with outside insurance broker to coordinate open enrollment periods.
  • Ensures compliance with COBRA laws and ensures proper documentation is provided as necessary.

Employee Relations:

  • Ensure that the organization’s policies and practices remain in compliance with current law by staying informed on employment law developments.
  • Advises management in appropriate resolution of employee relations issues.
  • Responds to inquiries regarding policies, procedures, and programs.
  • Develops, implements and administers policy development.
  • Confers with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures and regulations.
  • Provide appropriate and consistent disciplinary guidelines, processes and notice forms to ensure proper handling and documentation of necessary disciplinary action.
  • Monitor and assist with the resolution of employee grievances and disputes.

Performance Management:

  • Develops and administers performance review program to ensure effectiveness, compliance, and equity within organization.
  • Develops or aligns performance management program with key organizational goals.

Separation and Termination:

  • For involuntary terminations, provide managers with pre-dismissal guidelines and act as a witness for involuntary terminations.
  • Conduct exit interview to determine reasons behind separation, distribute the questionnaire to appropriate management personnel.
  • Prepare employee separation notices and related documentation.

Technical Requirements – Education, Areas of Knowledge and Experience:

  • Bachelor’s degree in Human Resources or a related field. Master’s degree or human resources certification is a plus.
  • An experienced leader and human resources executive with 10-15 years’ human resources experience, preferably in the hospitality industry.
  • Good educator who is trustworthy and willing to share information and serve as a mentor.
  • An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Organized and self-directed individual who has “political savvy” and is a team player.
  • Strong familiarity with business and POS software systems.
  • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent oral and written communication skills.
  • Must be proficient in latest business office software. Incumbent should have a solid understanding of latest computer technology and networking. Expected to create and modify Excel spreadsheets for reporting and analysis.
  • Ability to read, analyze, and interpret complex documents.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables..

Working Conditions/Physical Requirements of the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
  • The employee is frequently required to use hands to finger, handle, or feel.
  • The employee is occasionally required to stand and walk.
  • The noise level in the work environment is usually moderate.

The above is not intended to be an all-inclusive list of the duties and responsibilities for this job, nor is it intended to be an exhaustive list of the skills and abilities required to do the job. Rather, it is intended to describe the general nature of the job. Employees may, from time to time and on an as-needed basis, be required to perform duties outside of the responsibilities listed here.

Robinson Hill Culture Competencies:

Robinson Hill is a group of caring professionals committed to the common goal of creating “WOW” expeRHiences – for our guests and for each other – through our hard work and commitment to excellence. We can achieve this by living our values, leading with our values, and caring for our values.


  • We respect each other.
  • We respect our customers.
  • We do not put ourselves above people: we are all equals.

  • We lead by example.
  • We use best practices, always.
  • Integrity is key: we say what we do, we do what we say.

  • We set high standards and then meet – or exceed- them.
  • If we fall short, we acknowledge our mistake immediately.
  • We never blame others for our mistakes.
  • We strive to always be better than others expect.
  • We are on time.

  • We allocate our time carefully.
  • We allocate our energy carefully.
  • We seek solutions.
  • We resolve problems quickly.
Hard Work

  • We never shirk or shy away from work.
  • Hard work energizes us.
  • We are proud of giving our all.
  • We know that hard work is noticed and appreciated.
Sense of Urgency

  • Customer satisfaction is top of mind.
  • We know many customers are in a hurry.
  • We work quickly and efficiently.

  • We are present, not distracted.
  • We are friendly and pleasant.
  • We put our private issues behind us at work.
  • We interact with sincerity.
  • We are actively involved in our work.

  • We contribute to our community whenever we can.
  • We volunteer.
  • We are good neighbors and citizens.