“Food is our common ground, a universal experience.”
At Robinson Hill, we find joy in making a difference in peoples’ lives by seeking to be outstanding in everything we do through our operations, our people, and our commitment to excellent food. We love people. We love food. We love smiles.
We manage and operate award-winning food and beverage and news and gift concessions in travelers’ hubs across the country. We extend from Chicago’s Navy Pier and Midway National Airport to Boston Logan International, Reagan National, and Chicago’s O’Hare International Airports. Our goal is to elevate the dining and retail experience of travelers everywhere by improving communities, building lasting relationships, and acting with drive and ingenuity every day.
We raise the bar with top brands, great food, and most importantly, a relentless focus on customer satisfaction. We’re a small business with big dreams and outstanding performance.
Have you ever been “expeRHienced?”
When our customers come to us, they may be tired, and hungry, and busy, and that combination, understandably, may make them a bit grumpy. They trudge wearily and warily into an RH concept, and that’s where it happens. What they find when they walk into one of our eateries is astonishing, surprising, and utterly, completely wonderful: what they find is a remarkably delightful guest expeRHience. The food is fresh and appealing, presented quickly and efficiently; the restaurant is clean and lovely and stocked with everything they need; and above all, the people that prepared and served the food were kind, attentive, and warm. They greeted you, they helped you, they smiled.
That moment when you experience something impactful? It stays with you. At Robinson Hill, we create – and help our clients own – that moment. Everything we do, from recruiting and training to business development, quality control, and analytics, is geared toward the delivery of that unexpectedly great guest expeRHience.
That’s why we’re so picky about hiring, so choosy about suppliers and vendors, so selective about colleagues and partners, and so passionate about training and employee development. We know that in order to succeed, we need to provide those unexpectedly delightful and rewarding experiences to our customers, consistently and without exception.
We recognize that we have the power to actually improve someone’s day, and we want our team to take that opportunity for the prize that it is and seize it. We want people talking, raving, about us and their interactions with us across all channels and media. We want to make people happy.
That moment of magic, when we delight someone who expects it least? That is an expeRHience, and that is where we shine.
Robinson Hill’s founder and president, Dee M. Robinson, honors her mother Helen Hill as the visionary that inspired Robinson Hill. Hill was a caregiver, entrepreneur, friend, cook and the epitome of hospitality. She never shied away from hard work and instilled a strong work ethic in her children. Great food was center stage in the Robinson-Hill household because Mother Helen believed that good food could delight the soul. Helen Hill’s legacy continues today through the efforts of Robinson Hill.
Today, we are known as Robinson Hill, a company that recognizes that without customers and talented people, we would not exist. So we owe it to those who help us thrive to give them world-class service! Great customer service never goes unnoticed and we will strive to continue to wow those who visit us – be it for a burger, a cone, or a newspaper. Allow us to be OUTSTANDING by being OUTSTANDING in all that we do for our stakeholders – customers, partners and our work family.
We are certified as ACDBE (Airport Concession Disadvantaged Business), MBE, WBE and in Chicago, Metropolitan Washington, Georgia, Michigan, Massachusetts, California, Pennsylvania, Texas, Colorado, Florida and New York / New Jersey. We seek to be outstanding for all of our airport and business partners. Robinson Hill also enjoys its role serving as a mentor to aspiring ACDBE firms.